HOW DO I START THE RETURN PROCESS?
If you wish to return your product, please follow these instructions:
Please email us at ginatfaiman@gmail.com to request a return.
Products can be returned within 7 days of the of the delivery date.
Please specify which product you are interested in returning,
and the reason for this return. We welcome your feedback!
WHAT CAN I NOT RETURN?
Please note we are unable to accept returns for earrings due to hygiene reasons.
Every piece must be sent back unworn and in its original packaging.
The customer is responsible for shippings costs associated with returns.
CAN I EXCHANGE MY ITEMS?
We accept exchanges only if the jewelry is returned unworn and in its original packaging.
The customer is responsible for shipping costs, taxes and fees to
return the original item and to receive the new exchanged item.
WHAT IF MY PACKAGE WAS RETURNED TO SENDER?
If for any reason your package is returned to us we will re-ship it to you.
However, the reshipping may be at an extra cost depending on the reason it was returned to us.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY REFUND?
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify
you of the approval or rejection of your refund. Inspection of returns
usually take 7-10 business days of the day we receive the parcel,
but it might take longer during busy periods. Please email our team
at ginatfaiman@gmail.com if you would like to follow up on the status of your return.
If you are approved, then your refund will be processed,
and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
WHAT IF I RECEIVE FAULTY JEWELRY?
If you received a defective or damaged item – we apologize in advance, and we
will replace this piece as quickly as possible.
Every purchase is under a one year warranty.
If you need to exchange a piece, send us an email within 14 days of purchase,
at ginatfaiman@gmail.com with a picture of the faulty item, and our support team will
assist you promptly.
Immediately after the exchange is approved by our support team, we will send you a
return label for you to return the faulty items, and we will send you new pieces – free of charge.
WHAT IF I RECEIVE FAULTY JEWELRY?
If you received a defective or damaged item – we apologize in advance, and we will replace this piece as quickly as possible. Every purchase is under a one year warranty.
If you need to exchange a piece, send us an email within 7 days of purchase, at ginatfaiman@gmail.com with a picture of the faulty item, and our support team will assist you promptly.
Immediately after the exchange is approved by our support team, we will send you a return label for you to return the faulty items, and we will send you new pieces – free of charge.
